Privacy Policy

What Information We Collect

We collect or use the following personal information when dealing with queries, complaints, or claims:

• names and contact details;
• correspondence, including the content of messages you send to us.

We do not currently provide user accounts, take payments, sell goods, run mailing lists, or use analytics or advertising cookies.

Why We Use Personal Information

We use personal information to respond to messages sent to us and to deal with any related queries, complaints, or claims.

Our lawful basis for this use is legitimate interests. It is in your interests and ours that we can read, respond to, and keep a reasonable record of correspondence without causing an undue risk of harm.

Where We Get Personal Information From

We get personal information directly from you, for example when you email us.

Cookies And Local Storage

FPL Joe does not currently use analytics, advertising, or tracking cookies.

The site may use your browser's local storage to remember display preferences, such as whether chart points are shown or hidden. This information stays on your device and is used only to provide the site features you have selected.

You can clear local storage through your browser settings. If you do this, the site may reset these display preferences.

Technical Logs

When you visit the site, our hosting provider may process technical information such as your IP address, browser or device information, the pages requested, and the time of the request. This is used to provide, secure, and maintain the site.

How Long We Keep Information

We keep personal information only for as long as necessary.

For contact emails and correspondence, we normally keep the information for up to 12 months after the last message, unless we need to keep it for longer to deal with an ongoing query, complaint, legal issue, or security matter.

Technical logs held by our hosting provider are kept according to the provider's standard retention periods.

Who We Share Information With

We use data processors that handle personal information on our behalf as part of services they provide to us.

Website hosting providers host the site and process technical server logs needed to provide and secure it. Email service providers process messages sent to FPL Joe email addresses, including privacy@fpljoe.com, and related email records.

We do not sell personal information.

Sharing Information Outside The UK

Where necessary, our data processors may process or transfer personal information outside the UK. When doing so, they must use appropriate safeguards under UK data protection law.

International transfers may include:

• Vercel Inc. and its authorised subprocessors, for website hosting, cloud infrastructure, CDN, and security services. Personal information may be processed in the United States and other countries where Vercel or its subprocessors process data. Vercel states that it is certified under the EU-U.S. Data Privacy Framework with the UK Extension.
• Hostinger and its authorised affiliates, service providers, and subprocessors, for email hosting and cloud services. Personal information may be processed in the EU/EEA and other countries where Hostinger or its subprocessors process data. Hostinger's Data Processing Addendum incorporates the UK International Data Transfer Addendum to the EU Standard Contractual Clauses for relevant UK transfers.

Third-Party Links And Fonts

The site links to FPL Joe social profiles on YouTube and X. If you click those links, those services may process your information under their own privacy policies.

The site currently loads Google Fonts. When fonts are loaded from Google, Google may receive technical request information such as your IP address and browser details.

Your Data Protection Rights

Under UK data protection law, you have rights over your personal information. These may include:

• the right to ask for copies of your personal information;
• the right to ask us to correct information you think is inaccurate or incomplete;
• the right to ask us to delete your personal information;
• the right to ask us to restrict how we use your personal information;
• the right to object to our use of your personal information.

These rights do not always apply in every situation. To make a data protection rights request, contact us at privacy@fpljoe.com.

How To Complain

If you have concerns about how we use your personal information, please contact us first at privacy@fpljoe.com.

If you remain unhappy, you can complain to the Information Commissioner's Office.

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint